- Hoi An Soul Leather offers FREE standard shipping on all orders going to any destination in Vietnam and international countries that we can ship to.
- Vietnamese orders via Viettel Post – Estimated shipping time: 2 – 3 business days
- International orders via VNPost – Estimated shipping time: 14 – 21 business days
- We offer express shipping for only international orders via DHL delivery for US$30.
- International orders – Estimated shipping time: 4 – 7 business days
All orders will be processed 1 – 2 business days after purchasing. Customized or personalized orders may have a longer fulfillment window, please allow us extra 1-2 days to prepare.
Orders are shipped from Vietnam.
We ship to the following countries via VNPOST or DHL:
- Hong Kong
- New Zealand
- South Africa
- United Kingdom
- United States
Orders Tracking: For online orders an email will be sent with a shipping confirmation and tracking information. If you still have a question, email us at [email protected].
Make Changes or Cancel Orders: Contact [email protected] immediately so we can assist you with your order. Please note that, once the order has been shipped, we are unable to change or cancel your order.
Order Processing: International orders will be packed and ready to ship within 1-2 business days (Mondays through Friday, excluding holidays) of order placement. International orders are subject to customs clearance, which may cause delays beyond provided delivery estimates.
Exchange Rates: Orders are paid in USD and the exchange rate will be calculated at time of purchase by the customer’s credit card processor. The exchange rate and international credit card fees will be dependent on the credit card that the customer is using. We are unable to offer adjustments for exchange rate changes.
Have a Question?
Please contact us at [email protected] so that we can assist you as soon as possible.