Returns & Refunds Policy

Thank you for shopping at ​Hoi An Soul.​
If you are not entirely satisfied with your purchase, we’re here to help.

Returns

Returns Policy

  • You have ​7 calendar days to return an item from the date you received it.
  • To be eligible for a return, your item must be unused and in the same condition that you received it.
  • Your item needs to have the receipt or proof of purchase.

How To Return

  • Contact us directly through email with the reason for the return and proof of purchase.
  • Once we receive the email from you, we will offer you the returned address.
  • Please note that we don’t bear the shipping fee sending to you and returning to us unless quality problems from our manufacturing.

Refunds

Refunds

  • Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
  • If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Faulty Items

  • It’s our responsibility to make sure that every item arrives in its best condition. However, if you receive an item in a flawed or damaged condition that comes from our manufacturing defect, please contact us as soon as possible. We will arrange for a new replacement to be sent to you or a full refund of the defective item.

Contact

  • Email: gallery@hoiansoul.com
  • Tel: +84-969-82825
  • Please feel free to contact us if you have any questions or concerns.

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