Return & Refund Policy

Return & Refund Policy

We craft each item with our heart, and we want you to love your new item from Hoi An Soul in the same way. However, if you are not entirely satisfied with your purchase, we’re here to help.

What item is returnable?

  • Orders from Vietnam: within 7 days of purchase delivery.
  • International orders: within 30 days of purchase delivery.
  • In original condition: item must be unused and in the same condition that you received it

What item is non-returnable?

  • Custom made/ personalized items

How do I return?

Contact us by email at [email protected] with:

  1. Order Number ( or Proof of purchase)
  2. Reason for Return

Once your return request is approved, we will send out the confirmation email with the shipping guidelines.

How soon will I get my refund?

  • Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
  • If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies. 
  • Please note that we don’t bear the shipping fee sending to you and returning to us unless quality problems from our manufacturing.

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